Shipping, Refund and Returns Policy

Shipping Partners

We have partnered with Delhivery for domestic shipping and FedEx for international shipments.

Shipping Charges

Shipping Charges are calculated automatically when you checkout. Extended Area Surcharge is not calculated as a part of the shipping charges.

Extended Area Surcharge

Extended Area Surcharge is applicable when deliveries are in remote or inaccessible regions.

We will know the exact Extended Area Surcharge only when we try to ship your order. In such cases we will revert with the necessary information and the links for you to make the payment towards the Extended Area Surcharge.  On receipt of the payment, we will ship your order.

Estimated delivery time

Domestic Shipping

All domestic orders are shipped through Delhivery Surface Shipping. You should receive your order between 3 and 9 days from date of shipping.

International Shipping

All international orders are shipped through FedEx. You should receive your order between 3 and 5 days from date of shipping.

Customs Clearance, Import Duties, Taxes and Levies

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Makara Jyothi is not responsible for these charges if they are applied and are your responsibility as the customer.

We strive to ensure timely delivery and once the item has been shipped, we will strive to ensure that we communicate with the delivery partner on your behalf to ensure that your orders are delivered to you.

Shipping to P.O. boxes

At this moment, we are unable to ship to P.O. boxes

Refunds, returns, and exchanges

As all our products are personal use products, we are unable to offer Returns or Refunds due to it’s impact on health and hygiene.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@makarajyothi.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at support@makarajyothi.com.